| Homemade and healthy soups makes a great quick cold weather family meal for busy schedules.
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Frequently asked questions
DELIVERY
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Where are our delivery areas?
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We deliver to all of the City of Calgary and most surrounding communities.
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How are the meals delivered?
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Your orders are transported in polystyrene insulated boxes in our delivery vehicles.
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Delivery charges
Regular orders are subject to a delivery charge of $5.00 within our Calgary city limits delivery areas. Deliveries to the outlying communities and towns are available, click here for information.
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Coolers for delivery
Cookingforyou.ca encourages clients to provide their own cooler for delivery days when you cannot be available personally to receive an order. If you require one of our styro cooler boxes we charge a refundable $5.00 delivery box
deposit. We can pick up the delivery box from your previous order the next
time we deliver in your area or leave your new order in the same box. If second box is required we will charge another box deposit and credit it back to
you when the box is next picked up. Please
advise if you wish us to provide a cooler and when you wish a box to be picked up
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Why have a box deposit?
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Because many people don't return their delivery box. It also helps protect the environment from unnecessary waste.
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What if I'm not home to take delivery?
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Leave special instructions where to leave your order.
Your order will be packed to keep your meals at the correct temperature
for approximately 6 hours.
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Next day delivery?
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If time slots are available, we may be able to
accommodate your request. Please note that time slots are allocated on a
first come, first served basis as customers submit orders.
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No delivery instructions advised?
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If no delivery instructions are given, we will leave
the order at your front door. If your front door is highly visible, we
would appreciate alternative instructions. Unfortunately, we can take no
responsibility for missing orders once we have delivered.
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Unable to follow your delivery instructions?
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If we are unable to follow your instructions, we will
leave a note in the letterbox or at your front door, advising where we
have left your order. If we feel there is no secure place to leave your
order and we are unable to contact you we will NOT leave the
order. The second delivery will incur another delivery fee. If an animal
is in the location where your box is to be placed we will not be able
to leave the order.
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Live in a security unit and will not be home?
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If you live in a security unit, please make arrangements for our driver to;
- Provide us with the buzz code or have a concierge or neighbour let us in so they accept the order on your behalf
- or provide alternative instructions
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Order not received on expected day
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If your delivery has not been received on the confirmed day, please contact CookingforYou.ca within 24 hours to rectify.
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DELIVERY POLICY
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What is the condition of purchase?
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The customer will bear all risk in respect of the meals
once they have been delivered as per your instructions, unless
otherwise agreed in writing prior to delivery. CookingforYou.ca
will not be responsible for any loss or deterioration, which occurs
subsequent to delivery (due to non-timely collection or otherwise).
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GUARANTEE
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What happens if I don't like your meals?
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If you don't love our meals on your first order will
refund your order. If you are not satisfied with an individual meal, we
will replace the item with your next order. We would appreciate
notification for replacement of meal or a refund within 24 hours of
consumption.
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Can I return a meal?
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No. Due to health issues we cannot accept return of meals once they have been delivered. We are unable to replace a meal that you
ordered by mistake. If we packed an incorrect meal, we will credit the
missing meal.
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PRIVACY
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What happens with all my details?
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CookingforYou.ca
respects your privacy. We do not sell, rent, or loan any identifiable
information regarding our customers to any third party. We may use and
share aggregated information when it enables us to improve and enrich
our product and content offering. Any information you give us is held
with the utmost care and security.
Personal information, i.e. address, contact numbers are only collected
when you make a purchase. This information is only used for fulfillment
of orders, sending monthly menus, to offer loyalty bonuses, sending
customized electronic messages and to service customers by way of
telephone.
If you wish to be removed from our mailing list click here.
Your information, i.e. name, address, special delivery instructions are
stored on a customer file. We will follow your details and instructions
for each order unless you advise us otherwise.
CookingforYou.ca will not reveal your personal information to any third party unless required to do so by law.
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OUR FOOD & SERVICE
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What is the difference between frozen and chilled ranges?
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Frozen meals are cooked and flash frozen in our state
of the art Blast Freezer. Chilled meals are marinated meats and pies ready for
you to bake, pan fry or BBQ.
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How is the chilled range packed?
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All meals are vacuumed sealed. This removes the oxygen,
which causes food deterioration and allows a shelf life of up to 10
days.
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How is the frozen range packed?
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Either in microwaveable recyclable containers or foil containers then snap frozen to -18c. They are stored in a holding freezer until delivery.
Do foil containers
go in the microwave?
Yes, foil containers will be fine in most microwaves. The trick is remove the
lid, cover with plastic wrap and place the meal in the center of the microwave.
If the microwave starts to spark, defrost in the oven.
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Is there a minimum order?
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A minimum order of $50.00 (not including box deposit or
delivery charge) is required for delivery within our specified delivery
areas.
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What forms of payment are available?
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Our on line store accepts Visa, Master Card and PayPal. Please note that all
orders are charged in Canadian dollars.
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Can I pick up the order myself?
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As we are not a retail store we are not always available for pick up orders. With prior arrangements meals can be collected from our kitchen at:
#7, 4063 - 74th Ave SE
Foothills Industrial Park
Calgary, Alberta
Monday, Wednesday, or Friday with prior arrangements made.
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Do meals carry heating, cooking, and serving instructions?
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All meals have specific, easy instructions for
microwave, oven, stove, (or bbq for chilled meals).
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Are your meals healthy?
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You can
enjoy your dinner even more knowing it's good for you!
All meals show the complete nutritional information. Also, the meals are free from preservative and
additives. We do not knowing use genetically modified ingredients in our
cooking. We also offer vegetarian meals, low sodium meals and many of our meals are wheat
and gluten free.
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How do I obtain my free meal for a referral?
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When the person you referred fills out the new user,
registration form please ask them to fill in the box that asks the name
of the person that referred them to us. When they make their first
order, we will arrange for you to receive your free meal with your next
order.
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| Free delivery with orders over $150.00 within Calgary City limits. (does not apply when ordering gift certificates)
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| Seniors & Veterans Affairs client information
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| Find Seniors services in the Calgary area.
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